4 Keys to Communicating Changes

Change can be difficult on those we lead. Here are keys to communicating change in a way that will be well-received.

Leadership transparency can build or break trust. Without trust, leadership suffers. However, when a staff, customers or congregation trust their leaders, good things happen. Several years ago our church made some significant changes to our governance and our church constitution. After a two-year study process, our board of elders presented the changes to our church resulting in overwhelming approval, a unanimous vote. A key reason the process went so well was because they ruthlessly practiced leadership transparency. Here are four ways to practice leadership transparency and move your church or ministry forward.

1. Communicate, Communicate, Communicate.

Our board went out of the way to communicate the proposed changes. They included some key influencers in the re-write. They provided copies of the change several weeks in advance. They convened a focus group of key influencers to get their take before it came to the church. We asked for a strong congregational attendance at our annual meeting where these kinds of issues must face a vote. We had great attendance.

2. Welcome input and questions.

In addition to the focus group, they gave plenty of time during the annual meeting to field questions. Our head elder who led the meeting kept encouraging questions without appearing to rush the meeting in any way. He allowed spaces of time when no one raised questions, yet he still conveyed an openness to field any questions as they might come up.

3. Be gracious in the face of difficult questions.

A few people raised some tough, but fair questions. Neither the head elder nor the assistant head elder who fielded questions responded defensively when those questions were raised. They acknowledged the question, affirmed the person who asked it and answered the question without a defensive or off-putting tone.

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4. Be totally forthright.

Some of the proposed changes required a significant change from congregational rule to a board rule form of governance. When such questions were raised, the head elder didn’t attempt to soft sell, beat around the bush or obfuscate the reality of the change. He answered clearly and explained the why behind each answer.

I hadn’t lead a church for some time that held such significant congregational meetings. Yet, the spirit with which the board led provided a textbook example of how good leadership transparency can move the ministry forward.

What other ways can you build leadership transparency?

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Charles Stone is the senior pastor of West Park Church in London, Ontario, Canada, the founder of StoneWell Ministries and the author of several books. This post was originally published on CharlesStone.com.