In the heat of the moment when someone criticizes us, it’s easy to react and make things worse. Too often when I’ve received a critical comment at church I’ve gotten defensive or said something in return that I wish I could take back. Has that every happened to you? When that happens, what can we do in the moment? Years ago I learned a simple acronym that can help us respond appropriately to criticism. Here it is.
Respond to criticism with LEARN.
- Listen: Simply hear the person out.
- Empathize: Acknowledge how they feel.
- Apologize: Even if you aren’t responsible for the problem, an apology for their experience may help ameliorate ill feelings.
- Respond: Explain that you will attempt to address the issue if at all possible.
- Notify: Let those who can potentially fix the problem know about it.
The next time someone in your church brings you a complaint, LEARN from it instead of reacting to it.
What has helped you respond appropriately to criticism?
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This article originally appeared on CharlesStone.com and is reposted here by permission.
