I once made the mistake of giving my cell number to a troubled transgender alcoholic. For several nights in a row, I had the privilege of answering my phone at 2:00 AM, only to have the same conversation ending with the same advice: “Stop going to gay bars, getting drunk and picking fights with drag queens.” My advice was simple. The situation was not.
The mistake was not that I reached out to someone desperate for help. Of that, I have no regrets. My mistake as a pastor was buying into this person’s perception of me. He thought I would “fix it” and give some magical advice to make the pain disappear. Of course, I shared the gospel. Of course, I shared how Jesus heals. But, I did little to lower the lofty expectations of my abilities to solve his issues. He believed I could fix it. I played the part. I am a pastor, after all. It’s what I do, right?
The Unhealthy Exchange
Crises are daily occurrences for most church leaders. Fires rage. We charge in with water pistols. We want to help. The leadership mistake is not the visceral reaction of jumping into a crisis. The problem occurs in a common exchange between shepherds and congregation, and this exchange only deepens the crisis and further entrenches the challenge.
In a crisis, the innate reaction of most followers is to call upon a leader to solve the problem. Presidents, counselors, teachers, dentists, and pastors all receive this call. Some problems are technical: I have a cavity; fix it! Other problems are adaptive and embedded deep within the culture. For instance, a pastor may make the technical change of reworking the worship style in a week, only to realize the adaptive problem is built into the culture of the church. All I did was add a drum set and remove the organ; why is everyone upset?
A cycle of distrust can form over time between followers (flock) and leaders (pastor). A congregation places unrealistic expectations on a pastor while at the same time granting the positional authority to lead them out of a problem. The pastor also makes unrealistic promises to gain power. When the pastor inevitably fails, the congregation rushes to blame the pastor. In Leadership without Easy Answers, Heifetz calls this the “leadership straight jacket.”
Sin nature pushes people to give problems and power to pastors in exchange for impossible promises. This exchange makes both leaders and followers feel better about themselves, for a time. The congregation gets to say, “It’s not my problem anymore.” Pastors think, “I like the power of being the problem-solver.” However, the cycle of distrust builds as people realize pastors cannot solve all their problems and rescue everyone from an intensifying crisis. The exchange slows as the congregation recalls power from pastors and blames them for the unresolved crisis.
The Congregational Prototype
A crisis exacerbates the tendency of pastors to fall into the trap of their congregation’s perceptions. Leadership in the church is—to a degree—the product of social construction by the congregation. In other words, perception is reality. What the people perceive about pastors becomes the reality of how they are defined. This attribution grows into a self-fulfilling prophecy for the leader and church.