Develop Social Media Guidelines

Church leaders frequently ask me how their staff can make the most effective use of social media. They see the potential, but also the pitfalls, and usually fall into one of these three camps:

1. Control the message. These churches want all communication to come from official “church” accounts, and staff are discouraged or prohibited from talking about church-related information.

2. Fully embrace the media. These churches communicate both “officially” and through their staff and volunteers’ personal accounts.

3. Have no strategy or are uncertain. These churches don’t care about social media, or see the upside of social media, but are concerned about the challenges of controlling or shaping how the church communicates.

It’s not realistic to hope to control everything your staff or volunteers communicate through social media (or any other medium for that matter). With all that your team can accomplish through these channels, it’s better to equip them for success. Here are some guidelines to help frame expectations for your staff.

• You’re among friends—sometimes. As much as your blog, Twitter stream, Facebook page, etc., might feel like your cozy home on the internet, it’s really a public space. People can land on your page from a Google search and read a single post completely out of context. So think of your web space less like a family room and more like your front yard.

• Spread news, don’t break it. It’s great (and helpful!) when we can share the great things God is doing at the church. But it’s not cool to get the news out there before the time or in a different place than we’ve planned. Make sure what you talk about is ready for public consumption.

• Detract? Distract? Neither. Most of us stay far away from things that detract from our mission, but you’ll also want to be on the lookout for things that are distracting. Posting about something that is 100 percent accurate and true to our beliefs can still take substantial time to manage and explain. If you’re in doubt, you’re surrounded with strong leaders who’ll be happy to help you figure out whether something falls into that gray area.

• Ask questions. If you want to spur conversation about a topic, think about open-ended posts and questions, not opinions.

• Be smart. You’re responsible for what’s on your personal web space, so make sure you follow copyright rules and any other relevant laws.

• Disclaimers or not, you represent. A disclaimer is a good idea, but even with that, what you say via social media is just as much of a reflection of the church as what you do in your personal life.

• You’ve got backup. If a member of the press contacts you regarding content on your blog or web space, make sure your first step is to contact the church’s communications director, and together we’ll work out the best way to respond. [If your church doesn’t have communications staff, contact your senior pastor instead.]

• When in doubt, go positive. Whether you’re responding to a snarky comment, frustrated with a vendor, or trying to decide if you should write about something that’s bothering you, you’ll never regret taking the high road (and sometimes that road is not saying anything at all).

For more from Bobby Gruenewald »

Bobby Gruenewald
Bobby Gruenewaldhttp://www.outreachmagazine.com/people/4502-bobby-gruenewald-lifechurch-tv.html

Bobby Gruenewald is pastor, innovation leader at LifeChurch.tv. FastCompany.com recognized him as one of the 100 most creative people in business in 2011. Bobby is an Outreach magazine contributing editor. His column, “Innovate,” appears in each issue.

Ohio Church Makeover

This move would not only give them room to grow, but also would enable them to do a lot more to fulfill their mission of being a church focused on “building the kingdom, one life at a time.”

How Much Tech Do You Actually Need?

Because you cannot do this alone, you are going to have to trust the right individuals who know more about tech than you do. Your calling is to shepherd. Do that.

Gene Appel: Do Less Ministry; Reach More People

None of the programs at our church were bad in and of themselves. The volume of it just prevented us from being focused on building relationships with those who are far from God. So, we had to do less ministry to reach more people. It sounds funny, but people had to be trained in how to do life with nonbelievers or people spiritually disinterested.