"When leading in a time of change and uncertainty when everyone is trying to understand what the new reality is, it’s important to draw people's attention to what is not changing."
"We strongly believe that the relational tie is the tie that will help to bring about healing and start to make a long-term difference in our community."
"We streamlined our communication process so that it became more consistent. We knew that we had to be abundantly clear about the hearer’s best next step."