Now more than ever, churches are adopting digital giving methods over traditional ones like passing the plate. In fact, technological advances have made giving so simple and easy, it leaves little reason why members can’t be generous with what they have.
However, in light of these advancements, church leaders are uniquely tasked with selecting tools that not only meet their church’s needs, budget and vision, but also help them steward these God-given gifts well. As 1 Corinthians 4:2 says, “It is required of stewards that they be found faithful.”
When choosing digital giving tools such as kiosks, mobile apps, other contactless solutions or online giving platforms, it’s important to investigate and ask the right questions, not just opt for the most popular choice. Instead, use this checklist of considerations and essential questions to evaluate each one against its competitors and your church’s needs.
- Fees. Check for the costs associated with the tool you are considering. Are there any hidden fees? Does the platform or third-party processor take a percentage of donations? Do the fees fit within your budget, and are discounts available for churches?
- Mission Alignment. Does the company’s mission align with your church’s values, and is this alignment a key factor in your decision-making process? Does the company prioritize giving back?
- Features. Does the tool offer recurring donations, mobile compatibility and anonymity options? Can members easily access their giving history and receipts? Is the company continuously innovating with new features, and how are its mission and values displayed in those features?
- Ease of Use and Accessibility. Is the tool user-friendly for all members, including the elderly, disabled and those with limited technological knowledge? Does it offer multiple language options and a mobile app for convenience? Will the interface cater to members and administrators? Observe the company’s global presence to see if it allows outside giving from other countries.
- Security. Does the platform comply with data protection and encryption standards? What measures are in place to protect members’ information? If the provider has experienced any security breaches in the past, how were they addressed?
- Customer Support. What are the company’s customer service hours? Will they be able to offer timely assistance should issues arise? Is there a dedicated support team for churches?
- Integration. Can the tool be integrated with your church’s management software, website, social media platforms and other systems? Search for any limitations or compatibility issues with integrating the tool into your existing systems.
- Customization. Can the tool be customized to meet your church’s unique member, ministry and administrative preferences and requirements? Is it possible to personalize the appearance of the tool to match your church’s branding?
By asking the right questions, your church can choose a tool that not only facilitates tithes and giving but also fosters a culture of generosity among its members, as commanded throughout Scripture. “Each one must give as he has decided in his heart, not reluctantly or under compulsion, for God loves a cheerful giver” (2 Cor. 9:7).
Alex Shipley is communications director at GiveSendGo.com.
